RELIV Studio, LLC
Effective date: September 1, 2026
This page supplements our Privacy Policy. It covers the one category of information that is specific to what we make: the GPS route files customers send us.
Our Privacy Policy is the controlling document. Where this page and the Privacy Policy differ, the Privacy Policy governs.
What a route file contains. Custom RELIV orders may require a .gpx or .fit file. These files can contain route, elevation, timing, and location information. Route data may reveal private locations, including a home address or a frequent starting point. Review your file before upload. If you do not want a portion of a route included, remove it in your activity or mapping software before sending it to us.
How we use it. We use route data only to review your order, prepare a proof, produce the requested RELIV piece, respond to questions about that order, and handle a remake or warranty issue. We do not sell route data. We do not use it for advertising, public display, or any unrelated purpose without your permission.
Storage and access. We store route files and order information in the systems we use to operate the store, collect uploaded files, communicate with customers, and produce orders. Access is limited to people and service providers who need it to operate the business and fulfill the order. We retain route data only for as long as reasonably needed to complete the order, support a remake or warranty request, meet legal obligations, resolve disputes, and maintain business records.
Deletion requests. You may request deletion of your route data by emailing support@reliv.studio with your name and order number. We will delete route files from active production and customer-support systems when reasonably possible, subject to information we must keep for legal, accounting, fraud-prevention, or dispute-resolution purposes. Deleting a file does not undo a physical piece already produced.
Questions. Contact support@reliv.studio. We may update this page from time to time and will post the current version here.