Refund policy

Effective date: September 1, 2026

Reliv's Marker Editions are custom made from selected event details and, for Record and Monument Editions, a customer's route data. Because each piece is made specifically for an order, custom made-to-order pieces cannot be returned for a refund once production begins.

Before production begins, we send a digital proof showing the route, terrain area, and printed details. Production starts only after the proof is approved. Please review that proof carefully. The approved proof is the record we use to make the piece.

You may cancel a custom order before production begins. See our Custom Order Terms for the cancellation window and how we handle work already completed before cancellation.

We stand behind our work. If your order arrives damaged in transit or has a manufacturing defect, contact us within 7 days of delivery at support@reliv.studio. Include your order number and clear photographs of the item, the packaging, and the shipping label. We will review the issue and, when damage or a defect is confirmed, replace the piece at no cost to you. If a replacement is not practical, we will discuss an appropriate remedy, which may include a refund.

If we make the piece differently from the proof you approved, contact us at support@reliv.studio. We will correct the error or remake the piece at no cost to you.

This policy does not limit any rights that cannot be excluded under applicable law. Please do not send an item back without written return instructions from RELIV Studio.