Shipping policy

Effective date: September 1, 2026

RELIV Studio currently ships within the United States only. We do not offer international shipping at launch.

RELIV pieces are made to order. For custom orders, production begins after we receive a usable route file and you approve the digital proof. Please allow 7 business days for production after proof approval. Shipping transit time is additional and depends on the destination and selected service.

We will send a shipping confirmation with tracking when your order leaves the studio. All shipped RELIV pieces are insured for their shipment value. Higher-value pieces may require a signature at delivery. If a signature is required, please provide an address where someone can receive the package.

We package each piece for shipment with care. Once a carrier accepts the package, carrier delays caused by weather, service disruptions, or delivery conditions are outside our control. If your package is delayed, lost, or arrives damaged, contact us at support@reliv.studio with your order number and, when applicable, photographs of the package and item. We will help begin a carrier claim and, for eligible damage or defects, arrange a replacement under our Return & Refund Policy.

Please check your shipping address before placing the order. Contact us promptly at support@reliv.studio if it needs to change. We cannot guarantee changes once production or shipment has begun.